Frequently asked questions

The LKB Style Collective is a web app, so you won't be able to find it in your mobile app store.

However, you can add the web app to your homescreen for easy access!

Once logged into your Creator Suite account, follow these steps to add the portal to your homescreen:

- iPhone & iPad instructions

- Android instructions

Unfortunately our vouchers aren’t valid on sale items, only full price products. This is to encourage new season purchases and content. If you don’t see anything you like, don’t worry we launch new styles often - keep an eye on our new-in category on our website.

Please log on via https://community.lkbennett.com/lkbstylecollective/login.

We suggest you bookmark this page or keep it in your tabs, so you can find it easily.

Congratulations! We are constantly launching further incentives for Silk members, to continue getting points and being awarded gift vouchers within the top tier. Continue earning our highest level of commission on your favourite LKB products. And, of course, the team are looking at offering more unique and interactive rewards - so keep an eye out for updates soon.

• Sign into your lkbennett.com profile to shop.
• The gift code can only be used on full price items only (excludes sale items).
• Your shopping basket value must be minimum ££1 above the gift code value before delivery is applied, to checkout with the code.
• Enter your one-time gift code in the basket.
• One code can be used per transaction.

If your question is not answered on this page you can contact the support team via the Help button from within the app.

You can delete your LKB Style Collective account via the Settings section within your portal.

Click "Edit profile" to access your profile page and then you will be able to update your profile picture and/or display name.

If you send the team an email with either your ‘Order cancelled’ or ‘We have received your return’ email as proof, we can set you up a new code with the balance as our voucher code won’t automatically be refunded. Please allow the team 2-3 days for this turn around.

Yes, please return your items like normal. If you wish to return your online purchase, you will have 28 days from the date you received your order. Find more information here: What is your UK returns policy and how do I start a return? – LK Bennett

Please note your voucher code won’t automatically be refunded. Please see the FAQ ‘Returning an item bought with a gift code’.

Returns policy:

In line with our returns policy, you can return any item purchased with an LKB Style Collective issued gift code via the website or standalone stores within the returns period.

If you return an item, you will be refunded for the amount paid on your delivery note, if applicable. If you spend more than the gift code value on multiple items, the gift code value will be equally spread across the items purchased and therefore any refund will reflect this.

The gift code is non transferrable and will not be refunded automatically. If you do request a refund of the gift code, please contact our customer care team who will issue you a new gift code upon confirmation of returned products.

Exchanges in store will be honoured to the same value of the gift code.

Head over to the ‘Rewards Tab’ and scroll down to the affiliate link section. By pressing the downward arrow this opens the option to select ‘customise affiliate link’. Paste your LKB product URL into the box. Create your link and share to earn commission on each sale. You will need to do this for each individual product.

Offer is valid on full price items at http://www.lkbennett.com only. Offer is not valid in LK Bennett standalone stores, concessions or outlets. Offer cannot be used in conjunction with any other code or promotion. No cash alternative will be given. LK Bennett has the right to amend, cancel or withdraw this promotion at any time.

Personal code format: INSTAGRAMHANDLE15* (captials)*

This offer is valid for Silk & Cashmere tier members only.

Please contact Customer Care if your code is not working.

Once you make it past our intro tiers, you will be distributed a unique affiliate link and have the option to set up your own Member Page - a unique, shoppable page that allows you to share your favourite LK Bennett items with your audience. Alongside this, you will have the opportunity to earn commission on any purchases made through your Member Page or unique affiliate link.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out 45 days after an order has been placed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program. If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you. Alternatively, if you'd like to change your LKB Style Collective email address you can easily do so via Settings within the portal, under Security and Log In:

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.

Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.

Once you make it past (pre-commission tier), you will have the opportunity to earn commission on any purchases made through your personal Member Page, affiliate link or referral code.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out (refund period) after an order is processed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your LKB Style Collective email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

At the bottom of the challenges page, you can view the challenges you have already completed.

This means that your challenge was rejected.

This means that this is a repeatable challenge. You will be able to complete this same challenge more than once. The amount of times you can complete a specific challenge may vary (for example once per week), and this information will be in the challenge.

There are a few reasons as to why one of your challenges may be rejected. challenges will be rejected if:

• You used the same photo as evidence on multiple challenges. All challenges must be accompanied by a new and different photo.

• The photo uploaded is poor quality.

• The screenshot uploaded does not show significant evidence of the challenge being completed, due to how it was cropped or how it was taken.

• Required hashtags or tags are missing.

• The content of the photo or evidence uploaded is incorrect.

There will be a set number of times that a repeatable challenge can be completed. You will be able to find this information within the challenge.

After submitting an Instagram Post challenge, it will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes.

If you receive a notification in the notification tab confirming successful completion, your task submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.

You will need to copy the promo code directly from your rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.

From the main menu click rewards to view your rewards. You can also see the rewards you have received from leveling up!

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with task instructions to ensure hashtags are formatted and spelt correctly.

There are a few reasons why your Instagram post may say it cannot be recognised:

• Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo. After submission and the task has been approved, you can change your account back to private and you will retain your points.

• Double-check that if the task is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised.

• Please make sure that the post you are submitting for the task as evidence is a new post (within the last 10 on your grid) as the system may not pick it up if it is too old.